Support Engineer

Location
Alkmaar
Type
Full-time
Category
Customer Support
Deadline
Open Application

As a Support Engineer, you are the face of BrainSoft ICT. You will handle incoming tickets, troubleshoot issues, and ensure our clients receive excellent service.

Responsibilities

  • Handle first and second-line support tickets.
  • Troubleshoot hardware, software, and network issues.
  • Onboard new users and configure workstations.
  • Document solutions and update the knowledge base.
  • Escalate complex issues to senior engineers.

Requirements

  • 1-3 years of experience in IT support.
  • Basics of Microsoft 365 and Windows administration.
  • Customer-friendly attitude and good communication skills.
  • Eager to learn and grow in IT.
  • Fluent in Dutch.

What we offer

  • Great starting salary with growth potential.
  • Training and certification support.
  • Fun and supportive team environment.
  • Friday afternoon drinks.
  • Travel allowance.

Ready to apply?

Join our team and help us build the future of IT. We'd love to hear from you.

Apply Now

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